Privacy Policy

Last updated January 2024

Introduction

Welcome to our Privacy Policy! This document explains how we handle your data on www.wingitguide.com. The data controller responsible for your information is Our Company Limited (“we”, “our” or “us”). You can reach us at info@wingitguide.com.

We are committed to safeguarding the privacy of our customers and partners. This Privacy Policy aims to explain how we collect, define, and utilize information that could identify you, such as your name, email address, or other contact details, along with online identifiers and information you provide when using the Platform (“Personal Information”).

What information do we collect?

When you use our Platform or get in touch with us, we may collect the following information:

  • Personal Information: This includes information you choose to share when you register for an account, subscribe to emails, newsletters, and alerts, or when using our services, including details entered into our booking platform, comments, reviews, or survey responses. You might also provide sensitive personal data voluntarily, such as health or ethnicity information, when making bookings or submitting reviews.
  • Payment Information: When using our online payment facility, your credit and debit card details are securely processed by our trusted payment gateway, Stripe. Please refer to Stripe’s privacy policy for information on how they handle and store your financial data, ensuring its safety.
  • Communication Information: Details of your interactions with us, including communications through the Platform, live chat, email, telephone, SMS, or social media, along with your contact details and unique identifiers like IP address and display name.
  • Platform Usage Information: Details about your visits to and use of the Platform, such as device and browser information, IP address, location, browsing history, and interactions on the Platform. This information may be associated with your WingItGuide account.

It’s important to provide accurate Personal Information when registering or using the Platform. If you plan to submit someone else’s Personal Information, ensure you have their consent and they understand how we’ll use their details.

Protecting your personal information

While we strive to protect your Personal Information, please note that transmitting data over the internet isn’t entirely secure. Once we receive your Personal Information, we employ strict procedures and security features to safeguard it.

How do we use your personal information?

We use Personal Information to:

  • Provide requested services, process payments, offer customer support, deliver content and ads of interest, conduct research, and send marketing emails.
  • Fulfill contractual obligations, like sending appointment reminders, facilitating bookings, and administering accounts.
  • Pursue legitimate interests, such as ensuring Platform security, preventing fraud, conducting research and analysis, and tailoring marketing communications.
  • Obtain consent for specific purposes, like sending marketing emails and notifications, passing information to Partners and third parties.
  • Comply with legal obligations, respond to requests from authorities, and enforce our terms and conditions.

If we rely on your consent for processing, you can withdraw it at any time. You have the right to opt-out of direct marketing.

Sharing personal information with third parties

We take data security seriously and never sell your Personal Information. However, we may share it with:

  • Selected third parties, including service providers, Partners, brands we collaborate with, and advertising partners.
  • Third-party software providers used by our Partners.
  • Media agencies and advertising partners for targeted marketing campaigns.
  • Other third parties to facilitate our business, improve our products and services, or comply with legal obligations.

We may disclose your Personal Information in cases like business transfers, legal requirements, or protection of rights and safety. Additionally, posting Personal Information in publicly accessible areas of our Platform is at your own risk.

Your rights in relation to your personal information

You have the right to:

  • Access your personal information.
  • Correct, erase, or restrict processing of your personal information.
  • Obtain your data in a portable format and request its transfer to another organization.
  • Object to processing in certain circumstances.
  • Lodge a complaint if you believe your personal information has been mishandled.

You can exercise these rights by contacting us at info@wingitguide.com.

What about other websites linked to our Platform?

We’re not responsible for practices on websites linked to or from our Platform. When you visit such websites, our Privacy Policy no longer applies. Always review the rules and policies of those websites.

Changes to our Privacy Policy

If we update our privacy policies, we’ll post the changes on our Platform to keep you informed.

Where we store your personal data

We may transfer and store your data outside the UK and EEA for processing by selected third parties. We ensure adequate protection of personal data through approved mechanisms like standard contractual clauses.

Retention

We retain your Personal Information for as long as necessary to fulfill the activities outlined in this Privacy Policy or as permitted by law.

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